Technology Partners BSCS Collections Manager
Efficient and customer oriented management of the postpaid subscriber collection or ‘dunning’ process is a vital element of a telecom service provider’s product offering. The treatment of customers that enter the Dunning process can have a major impact on that customer’s loyalty and subsequently on overall churn figures. The BSCS Collections Manager from Technology Partners offers the operator a dedicated integrated tool that provides efficient management of the entire dunning process and, if used effectively, enables the operator to be able to turn the dunning procedure into an overall customer loyalty increasing opportunity.


Collections Manager is an LHS BSCS extension that interfaces to an existing BSCS application to extract necessary customer historical and payment details and subsequently, to customer touch.

The Scoring Manager evaluates each customer’s credit score by combining a number of variables with defined weightings according to category

The Dunning Manager is entirely configurable depending upon operator policies, and different configurable processes can be applied to multiple customer, different payment modes and minimum outstanding amounts.

As with all Technology Partners BSCS modules, configuration and management of the Collections Manager is performed on-line through the Management Module.  Pre-integration of the solution to BSCS, reduces the integration time frame and enhances return on investment.

Please contact Technology Partners for more information.