As part of our solution suite for regional operators and service providers, Technology Partners is proud to offer the cost-effective and comprehensive Microsoft Dynamics CRM solution. With many years' experience addressing the needs of regional operators and service providers, Technology Partners has developed an in-depth understanding of their customer interface requirements. As a Microsoft Gold partner, TP is ideally situated to deliver all the services required for this best-of-breed CRM solution.


When deployed effectively, a CRM system can provide a Service Provider with the following benefits:

• Improved levels of customer service.
• Enhanced call center efficiency.
• New customer discovery.
• New cross sell/up sell opportunities.
• Faster sales closure.
• Simplified marketing and sales processes.
• Increased revenues.

Microsoft Dynamics CRM

Integration with Microsoft Dynamics™ enables service providers to make business decisions with greater confidence. Like other Dynamics components, the CRM system delivers a role-based user experience with the familiar look and feel of Microsoft Office, and can be completely integrated with the Office components.


The diagram illustrates the interaction of customers and business processes. The CRM processes can be phased in to suit a customer's requirements and to minimize operational disruption. TP is able to provide complete project life-cycle implementation services, from initial requirements analysis through deployment and acceptance testing, to ongoing support and maintenance.