Digital City Solutions > Municipal Mobile Workforce Automation

Digital City Solutions

Municipal Mobile Workforce Automation

Management of mobile maintenance operations has become increasingly important as municipalities focus on operational efficiency and emphasise customer service. Effective in-field voice, data and even video communications has been proven to enhance efficiency and timeliness. A Digital City wireless network infrastructure delivers plenty of bandwidth to provide secure, broadband communications to in-vehicle and man-carried PCs and mobile devices. Mobile Workforce applications can co-exist with other Digital City applications, operated over a totally secure virtual private network running on the common infrastructure.

• Work orders can be sent to utility crews in the field and paperwork filed remotely, eliminating many trips to and from the maintenance yard.
  
  
• Vehicle Location Systems, using built-in or attached GPS, facilitate effective dispatch of the mobile workforce. In the event of an emergency, GPS can be used to identify the closest crew enabling them to quickly arrive at a problem site.
  
  
• Real time geographic data – maps, building and utility plans – can be available in the field, ensuring the latest information is always available.
  
  
• Mobile supervisors and inspectors reduce resolution time and maintain low expense levels with in-field report filing and approval processing.
  
  
• Man-carried and in-vehicle video cameras can provide on-site, live feedback to remote supervisors, eliminating mistakes and managing closest crew incident response.
  

Technology partners can provide and integrate a complete mobile workforce solution tailored to your Digital City requirements.